Bookings, Cancellation & Refunds Policy

Other TERMS & CONDITIONS

Read this agreement thoroughly and carefully before booking a trip with us. It is a legally binding contract.

1. BOOKING CONTRACT

All bookings are made with zurniz.com (referred to as “zurniz.com”, “we”, “our”, or “us”).

Please read these terms and conditions carefully. When you purchase any product or book any trip with zurniz.com, you acknowledge that you: i) have read and understand these terms and conditions and any other zurniz.com policies in effect, and ii) accept and agree to these terms and conditions and other applicable zurniz.com policies. The terms and conditions set forth below constitute the entire understanding and agreement between you the trip participant (“participant,” “traveler,” “you,” or “I”) and zurniz.com, with respect to any and all bookings, trips (which include but are not limited to our work abroad trips), or transactions made with us and to any and all services, and products organized, arranged, or provided by us (collectively referred to as “trip” herein; “trip” may also be used to refer to only the trip component of our services). If you have confirmed a booking on any zurniz.com trip or product with more than one traveler named on such booking, you shall be deemed to have accepted these terms and conditions on behalf of all travelers named in the booking.

2. RESPONSIBILITY

zurniz.com is acting at all times as an independent contractor for all suppliers who provide your transportation, accommodations, activities, and other services in connection with your trip. zurniz.com does not own, operate, or control any of the suppliers of service that provide accommodations, meals, transportation, sightseeing activities, or other goods and services connected with your trip. These suppliers are responsible for their performance. zurniz.com and its owners, employees, shareholders, officers, directors, representatives, volunteers, successors, agents and assignees are not liable for any negligence, willful act, financial insolvency, or default of any supplier or any third party. zurniz.com does not have any special knowledge about its supplier’s financial condition. A supplier’s goods and services are subject to the supplier’s own terms and conditions and liability waivers, as well as local laws and regulations.

Airlines, railways, car services, shipping companies, hotels, and other common carriers and suppliers have their own booking conditions or conditions of carriage, and you will be bound by these as far as the relevant common carrier or supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant transport provider or other supplier, and they are often also subject to various international conventions.

3. VALIDITY & PRICING

Prices are based on tariffs, government fees, exchange rates, and supplier rates in effect when our trips itineraries are first published. On very rare occasions it may be necessary for us to impose surcharges should prices increase significantly due to inflation, costs of services, foreign exchange rates, or other factors. Such surcharges may be imposed at any time up to final payment.

We reserve the right to make changes to and correct errors in quoted prices at any time before your trip is confirmed. We will advise you of any error of which we are aware and of the then applicable price at the time of booking.

All discounts and any reduced pricing and/or promotional benefits are applied at zurniz.com’s sole discretion. From time-to-time, zurniz.com may offer special discounts or early bird pricing on select trips. If you have previously cancelled a booking for a trip, you may not be entitled to re-book on the same or any similar trip with any promotion or discount applied.

4. TRAVELER INFORMATION

In order for us to confirm your travel arrangements, you must provide all requested details at the time of booking. Necessary details include full name as per passport, date of birth, nationality, and any pre-existing medical conditions or allergies you have which may affect your ability to complete your travel arrangements without limitation. We may also request to see a copy of your passport before or during the trip.

The information required from each traveler will vary by trip, which will be communicated during the booking process. If all requested information is not provided within 91-days of the trip start date (or within the requested timeframe if booking less than 91-days prior to the trip start date), we reserve the right to impose late fees for missing information, and if necessary impose the cancellation policy described in the agreement.

5. FITNESS FOR TRIP, MEDICAL CONDITIONS & SPECIAL REQUIREMENTS

By booking a trip with us, you represent that you do not have any illness, physical or other conditions that would create a hazard for you or other travelers or affect other people’s enjoyment of the trip. zurniz.com cannot guarantee the condition or availability of medical facilities in the countries in which our trips are run, which may involve visiting remote or less developed regions. Therefore, it is the responsibility of the traveler to consult their physician regarding any medical conditions prior to booking a zurniz.com trip.

Participants should check with consulates for the latest health requirements. Participants must bring their own medications, insect repellent or other recommended prescribed drugs, including but not limited to allergy medication (e.g., EpiPen).

If you have a special need, let us know at the time of booking. We may require a medical certificate if you have a special condition that may impact your ability to take one of our trips. We will make reasonable efforts to convey any dietary restrictions to your trip guides and certain service providers. However, given the nature of our trips and the fact that we do not operate or manage our suppliers, we cannot guarantee that any dietary needs or restrictions can be accommodated. zurniz.com is not liable for any failure to accommodate or fulfill any special requests or special needs. As such, it is your sole responsibility to ask any necessary questions and to make informed decisions about your dietary needs and restrictions while traveling. By signing this agreement, you hereby grant permission for emergency first aid to be administered if deemed necessary. If an emergency or health crisis should occur on the trip, zurniz.com may attempt to help you obtain medical assistance, if it is available. The cost of any such medical assistance including any routine medical care shall be the responsibility of the participant. zurniz.com strongly recommends that you obtain sufficient medical and health insurance that covers you while traveling.

Our suppliers reserve the right to conduct common travel industry health screenings (e.g., forehead temperature readings, questionnaires, and checks for observable signs and symptoms) and refuse travel to symptomatic or likely symptomatic travelers. If necessary, our suppliers, and/or government or health officials, also reserve the right to quarantine travelers with symptoms of infectious diseases aboard confined modes of transport such as ships, trains, etc.

We reserve the right in our sole discretion to accept, decline or remove anyone from a trip (at or prior to departure or during the trip) if we deem their continuation of the trip to be harmful or dangerous to themselves or other trip participants, or if a participant’s behavior impacts the overall experience for other travelers.

6. BOOKING CONFIRMATION

Your booking is not finalized until you receive a confirmation email. A contract will exist between us from the date we issue the confirmation invoice or if you book within 7 days of departure the contract will exist when we accept your deposit. Please refer to your booking confirmation invoice for details regarding final payments. For international trips, payment of the balance of the trip price is due 30 days before the departure date. We reserve the right to treat any reservation that is not fully paid according to the booking and payment terms as a cancellation and subject to the cancellation terms below.

7. WAITLIST

If a trip is sold out, you may add yourself to the Waitlist during the booking process. If a spot becomes available, you will be notified by email. You will have 24 hours from when we send the email to accept the spot on the trip and pay the deposit, or it will be offered to the next person on the Waitlist.

8. DEPOSIT REQUIREMENTS

You are required to pay a non-refundable deposit before zurniz.com will review and confirm your booking request (“Deposit”). The Deposit amount is specific to each trip and is provided on the trip booking page. If, for whatever reason zurniz.com in its sole discretion decides not to approve your booking, your deposit will be refunded in full. Regardless of the deposit amount, you agree to adhere to the following payment schedule when booking trips within 60 days of a trip start date:

90 Days Prior to Trip ……….. 75% of Trip Cost Due

60 Days Prior to Trip ……….. 100% of Trip Cost Due

***IMPORTANT: This Clause is subject to an Approval from Zurniz.com Management. Send Your Request of Partial/Part/Installment Payments to sales@zurniz.com

9. PAYMENT SCHEDULE & REQUIREMENTS

If you chose to pay for your trip in installments, you agree to adhere to the following payment schedule:

• 180 Day Prior to the Trip …….. INR 15,000/- Per Person (Non-Refundable Booking Amount)
• 90 Days Prior to Trip ……….. 75% of Trip Cost Due
• 60 Days Prior to Trip ……….. 100% of Trip Cost Due

zurniz.com is not responsible for any charges levied or charged by third parties and/or financial institutions as a result of credit card or other payment transactions related to the purchase of zurniz.com trips or products. Those fees are your responsibility; we will not refund or return those fees.

If we have not received payment by the due date, we reserve the right to charge the credit card we have on file for the owed amount. If payment fails, we shall be entitled in our discretion to treat the missed payment as a breach of contract, cancel your reservation, and impose the cancellation fees specified in this agreement. We also retain the right to assign your spot to the next eligible traveler on the Waitlist without any refund to you.

***IMPORTANT: This Clause is subject to an Approval from Zurniz.com Management. Send Your Request of Partial/Part/Installment Payments to sales@zurniz.com

10. CREDIT/DEBIT CARD PAYMENTS

If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against zurniz.com. In the event that payment has been made to zurniz.com by credit card, you agree that you will not seek to chargeback your payment to zurniz.com. If zurniz.com incurs any costs, including but not limited to legal fees, in recovering any payments charged back by your credit card company, you agree to reimburse us for such costs.

11. CANCELATIONS, CHANGES & REFUNDS

If you or anyone named on the booking wants to cancel the trip, we must receive notification in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective on the date which it is received.

When you cancel your trip or transfer your booking to another person or change your travel dates, the following cancellation penalties apply (the “Cancellation Policy”):

• Cancellation & Refund Terms are As mentioned in the beginning of this page under the Heading Important Cancellation & Refund Terms

We strongly recommend you have comprehensive travel insurance, including cancellation coverage.

If you or anyone named on the booking wants to change the departure date or transfer your booking to another person, we will try to arrange this but it is not guaranteed, and we do not make any promises that these changes can be accommodated. We cannot guarantee that any changes can or will be made. If any changes can be made, there will be a fee of $150 plus any additional supplier costs.

If you cancel or reschedule your trip, we do not cover airfare or any costs incurred by you to prepare for the trip or any additional travel arrangements. These costs are your sole responsibility.

We reserve the right to cancel your trip if the minimum number of participants required for a particular trip is not reached. We also reserve the right to cancel your trip for reasons that are outside of our control (i.e. Force Majeure). In this instance, you will be notified as soon as possible and we will try to rebook you for an alternate trip. If we are unable to rebook you, you will receive a full refund of the money you have paid, including the non-refundable deposit. We are not responsible for any incidental expenses or consequential losses that you may have incurred as a result of your booking or any cancellation.

12. PASSPORTS & VISAS

Participants must carry a valid passport and have obtained all of the appropriate visas, permits, and certificates for the countries in which they will visit during the trip. Your passport must be valid 6 months beyond the duration of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits, and certificates for your trip. We are not responsible if you are refused entry to a country because you lack the correct passport, visa, or other travel documentation.

13. TRAVEL INSURANCE

We highly recommend that you obtain comprehensive travel insurance prior to your trip, including, without limitation, coverage for medical expenses, trip interruption, trip delay, emergency medical transportation/evacuation, and trip cancellation. If you decline to purchase travel insurance, you are assuming any financial loss associated with your travel arrangements. You agree to assume all costs of medical care and transportation.

14. TRIP CANCELLATION BY zurniz.com

zurniz.com reserves the right to cancel any trip for any reason, but will not cancel a trip less than 45 days before departure except for unusual or unforeseen circumstances beyond our control, as set forth above in the “Cancellation, Changes & Refunds” section. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to Force Majeure, a prompt refund will be made of the amount paid less reasonable expenses incurred by us in respect to your booking. We are not responsible for any incidental expenses or consequential losses that you may have incurred as a result of the booking such as visas, vaccinations, or non-refundable flights.

Note:

Refunds in such a case would be processed within 270 Working Days from the Date of Agreement for Refunds or approval of Refunds by Zurniz.com and the customer(s).

15. CHANGES & FLEXIBILITY

You acknowledge that traveling with zurniz.com requires a degree of flexibility, and you should allow for alternatives. The route, schedules, itineraries, amenities, and mode of transportation may be subject to change without prior notice due to local circumstances or events, which may include breakdown, flight cancellations, strikes, climate, and other unpredictable or unforeseen circumstances. zurniz.com is not responsible for any failure or delay in delivering services under the booking when such failure or delay is due to causes beyond its reasonable control, including, without limitation, acts of God, public enemies, war, civil disorder, fire, flood, explosion, labor disputes or strikes, local laws, or other similar causes. You agree that zurniz.com is not responsible for and does not accept any liability for delay, loss, or damage howsoever arising from any of the above events.

16. ITINERARY CHANGES & SUPPLIER LIABILITY

Our itineraries are intended to provide you with a sense of what your trip will be like and are simply an indication of each trip’s planned schedule, locations, activities, and type of service provided. Although we make every effort to adhere to the itineraries we have published, we reserve the right to change trip itineraries at any time and for any reason, without notice. In the event that an activity or accommodation is unavailable, we will endeavor to substitute it with comparable alternatives. Any changes to the itinerary are not considered a major change and will not affect the trip price.

17. FORCE MAJEURE

zurniz.com shall not be liable for any claims, losses, damages, costs, expenses, delays, or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labor disputes or disruptions, wars, blockades, insurrections, riots, earthquakes, weather conditions, acts of terrorism, or other events or circumstances that are beyond our reasonable control.

18. MEDICAL RELEASE & ASSUMPTION OF RISK

By signing this agreement, you certify that you are reasonably physically fit and have no medical or physical conditions that would create a risk to yourself or other trip participants. You understand that participation in our trips involves inherent risks and dangers, which include but are not limited to the following:

• Travel by aircraft, automobile, bicycle, boat, bus, on foot, or other conveyance;
• Accident or illness in remote places without access to medical facilities, transportation, or means of rapid evacuation and assistance;
• Natural hazards including, but not limited to, falls, rocks, forest fires, earthquakes, lightning, and exposure to the elements;
• Risk of injury from the activities themselves, which may include physical exertion for which you are not prepared.

You acknowledge that travel involves risks and dangers including sickness, exposure to diseases, pests, and insect bites, bodily injury, death, or damage to property, and these risks are increased when traveling to remote or less developed locations or where health care may be of lower standards. The participant assumes all such risks associated with participating in a zurniz.com trip. You hereby assume all of the risks of participating in all activities on the trip and agree to fully indemnify and hold harmless zurniz.com, its employees, affiliates, contractors, agents, and suppliers from any claims, demands, damages, expenses, or liability arising from or related to your trip, including any third-party claims, including the risks described above, as well as any other risks whether not described herein.

19. PHOTOGRAPHIC RELEASE

We reserve the right to take photographic or film records of any of our trips. By signing these terms and conditions, you grant us permission to use such photographic or film records, including images of you for any lawful purpose, including marketing, without payment of any fees or royalties. If you prefer that your image not be used in this way, you must advise us prior to your trip and we will respect your wishes.